Right to Refuse or Cancel; Limited availability and price
The Cigar Inn (NY), Inc. (hereinafter referred to as "The Cigar
Inn" or "CigarInn.com") has the right to limit the
number of items purchased through our website. In the event a product
listed at an
incorrect price due to typographical error or error in pricing information
received from our suppliers, The Cigar Inn will have the right to refuse
or cancel any orders placed for product or service listed at the incorrect
price. The Cigar Inn reserves the right to refuse or cancel any order
at any time and for any reason whether or not the order has been confirmed
your credit card charged. If your credit card has already been charged
for the purchase and your order is canceled, The Cigar Inn will immediately
issue a credit to your credit card account.
Returns and exchanges
At The Cigar Inn we want all of our customers to be confident
that when they buy a product from us here in New York that it is in
condition, new and unused. Many of our products are handmade with the
unique character that the individual craftsman adds to it. For example,
our The Cigar Inn Humidors are warranted for two lifetimes against manufacturing
de-fects. Our Returns and Exchanges policy has been developed to protect
both the consumer and ourselves. So before you buy, be certain of what
you want. Our trained sales associates can guide you through your purchase
but ultimately, you the consumer must be confident in our product and
sure of what you are buying. As such the policy is:
All sales are final. We do not accept returns on tobacco. Merchandise
other than to-bacco can be returned or exchanged within 14 days of delivery
if it is unused and in original packaging. The Cigar Inn will replace
any tobacco product that is defective.
The Cigar Inn does not market to or solicit information from minors.
Minors are ineligible to use our services, and are prohibited from submitting
any information or orders to us.
This web site is operated by:
The Cigar Inn
1314 FIrst Avenue
New York, NY 10021
All materials on this website are © 2004 The Cigar Inn (NY),
Inc., ALL RIGHTS RESERVED, unless otherwise indicated. The Cigar Inn
retains all copyright in the individual pages and their components. The
Trademarks "The Cigar Inn" and "CigarInn.com" belong
to The Cigar Inn, Inc., NYC. All other trademarks, product names, and
company names and logos appearing
on the The Cigar Inn, Inc. website are the property of their
By accessing, browsing and/or using this website, you acknowledge that
you have read, un-derstood and agree to be bound by these terms and conditions,
including our return and ex-changes policy, and you agree to comply with
all applicable laws and regulations. If you do not agree to these terms,
please do not use our website.
The Cigar Inn reserves the right to revise the terms set forth above
at any time. All revisions are posted on this policy page and will
immediately thereafter. By surfing, using, browsing or purchasing on
our website, you are deemed notified of and bound by any changes to our
terms and conditions. We encourage users to regularly refer to this policy
you have any ques-tions regarding our terms and conditions, please email
This website is controlled by The Cigar Inn from its offices in New
York, NY. The Cigar Inn makes no representation that the contents
of this website
are appropriate or available for use in other locations, and access to
them from territories where such content is illegal is prohibited. Those
who choose to access this website from other locations do so on their
own initiative and are responsible for compliance with applicable local
laws. You may not use or export the contents of this website or the products
sold on this website in violation of US export laws or regulations. Any
claim relating to this website or the products sold on this website shall
be governed by the laws of the State of New York.
SECURITY & PRIVACY
The privacy of those who visit our website is of primary concern to
The Cigar Inn. We adhere to the highest ethical standards of the
We automatically gather some data from everyone who visits our site,
while other information is obtained at the discretion of the individual.
Our sole purpose in doing this is to enhance the experience of individual
shoppers on The Cigar Inn (for example, to tailor special offers to
our users or to survey our users about their shopping experience).
Except for information
required to be furnished in order to fulfill orders for products that
may be shipped from third party vendors, none of this information is
shared with outside parties. What information is gathered, how it is
obtained and what it is used for is explained below. If you have any
Like many other operators of websites, The Cigar Inn automatically tracks
the usage of our web-site. We profile website usage by tracking the The
Cigar Inn (NY), Inc., pages viewed, the previous and following sites
visited, the browser used and the computer's address. This information
is used to analyze trends, track use, and optimize site administration.
Secured Purchase Information
When a credit card order is placed on www.cigarinn.com the customer's
name, bill-ing address, shipping address, telephone number and credit
card number and expiration date are gathered. This is used to verify
payment authorization, process your order, personalize your shopping
experience, inform you of deliveries, deliver the merchandise to the
proper destination and generate statistics. The Cigar Inn takes numerous
precautions to protect our users' information. For all purchase information,
The Cigar Inn
uses Secure Socket Layer (SSL) underneath HTTP, providing an encrypted
channel and server authentication, so that all such information is transmitted
through a secured server connection. Before your order is processed online,
your browser will make a confirmed identification that the transmission
of all data is being made between your computer and with The Cigar Inn.
While on a secure page, such as our order form, the lock icon on the
of web browsers such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to unlocked or open, when you are just "surfing".
You can learn more about SSL at www.ssl.com.
While we use SSL encryption to protect sensitive information online,
we also take several steps to protect user information offline. All of
our users' information, not just the sensitive information mentioned
above, is restricted in our offices. Only employees who need the in-formation
to perform a specific job (for example, our billing clerks or a customer
service rep-resentative) are granted access to personally identifiable
information. Our employees must use password-protected screensavers when
they leave their desks. When they return, they must reenter their password
to regain access to user information. Furthermore, ALL employ-ees are
kept up-to-date on our security and privacy practices. Every quarter,
as well as any time new policies are added, our employees are notified
and/or reminded about the impor-tance we place on privacy and what they
can do to ensure our customers' information is pro-tected. Finally, the
servers on which we store personally identifiable information are kept
in a secure environment, behind a locked cage.
If you have any questions about the security at our website, you can
The shipping information related to an order (but not the purchase information)
will be shared with the shipping company that The Cigar Inn uses for
any given order.
If an order is being shipped directly from one of The Cigar Inn's partners
rather than from the The Cigar Inn, the shipping information (but not
the purchase information) will be shared with that partner.
The Cigar Inn, NY Inc. does not provide aggregate statistics
about our custom-ers, sales, traffic patterns, and related site information
to any third-party vendors. Communications.
The Cigar Inn, NY Inc is the sole owner of the information collected
on this site. We do not sell or share contact information (such as name,
email and/or mailing address) with any other companies. If you would
like information from any of the companies we do business with, you may
email us and we can then pass along your information to them. We also
com-municate with users on a regular basis to provide requested services
and to offer promotions. We reply to users' inquiries on issues relating
to their account via email or phone, in accordance with the user's wishes.
For instance, when you use the "Contact Us" form or the "Feedback" form
we use this information solely to respond to your questions and comments
and to improve our customer service.
The Cigar Inn, NY Inc. site may have links to other websites
on the Internet that are not owned or controlled by The Cigar Inn. We
are not responsible for the privacy policies or the content of these
nor does this mean that The Cigar Inn endorses them in any way. We expressly
disclaim any responsibility for the accuracy or appropriateness of any
third party websites.
Disclosure to Authorities
The Cigar Inn, NY Inc. cannot guarantee that all private communications
and other per-sonally identifiable information will never be disclosed
right and may be forced to disclose any and all information to government
bodies or government officials or third parties under certain circumstances
or third parties may unlawfully intercept or access transmissions or
private communications. Accordingly, you authorize The Cigar Inn to disclose
any and all information about you to law en-forcement or other government
officials as we, in our sole discretion, believe necessary or appropriate,
in connection with an investigation of fraud, intellectual property infringements
or other activity that is illegal or may expose us to legal liability.
Cookies are small pieces of information sent from a web server to your
computer. These al-low us to personalize, customize and quickly process
and complete your shopping experi-ence without having to continually
request the same basic information from you. Cookies are not used to
store any personal information such as name, address or payment information.
If you do not accept or if you remove our cookies, you will not be able
to complete a search or make a purchase on our site.
RETURNS & EXCHANGES
Tobacco products are perishable and can only be accepted for exchange
within 5 days of your receiving the items if there is a problem with
the quality or construction of the product.
14-Day Guarantee (Non-Tobacco Products)
We pride ourselves on offering the highest quality merchandise. If you
are not delighted with your purchase, return the unused item in its original
condition and packaging within 14 days for a full refund, less shipping
Returning Your Item
For your convenience, we include a pre-printed return address label with
your order. Once we receive your package, we will promptly refund your
credit card. We will notify you via e-mail once your return has been
processed. Please note that your financial institution will likely take
approximately 7 business days to reflect this transaction.
How to return your item
Pack your merchandise in the original shipping box.
Complete the return and exchange policy form. Please write the return
number in the upper right-hand corner of the form, along with the return
reason number in the "REASON RTN'D column. Include this form inside
Detach the right-hand portion of the pre-printed return address label.
Remove the peel-off backing and affix this portion to the shipping box
over the original shipping label.
Insure your package for the full value or the merchandise and return
it to us using the deliv-ery service of your choice. For speed and security,
we recommend FedEx.
Check your e-mail. We will notify you via e-mail once your return has
Exchanging Your Item
Please call The Cigar Inn at 1.800.548.4623 to arrange for an exchange. We
will process your return and place an exchange order on hold in your
Once your package is received, we will apply the credit from your return
to your new order and ship it to you by FedEx. You will receive an e-mail
containing the shipment tracking number when your new order is shipped.
Returning a gift
If you are returning a gift, please call The Cigar Inn at 1.800.548.4623.
We can provide you with store credit or we can refund the credit card
used by the purchaser.
Warrantees and Repairs
The Cigar Inn will repair or replace any The Cigar Inn, Avo, Zino or Griffin's
accessories that are found to be defective due to a manufacturing defect
at no cost, excluding shipping and customs duties.
In regard to products that we sell but do not manufacture, the sole warranty
offered is the original manufacturers warranty and The Cigar Innexpressly
disclaims any warranty, express or implied, with respect to such products.
We also offer a repair service for most lighters, pipes and humidors
sold in the U.S. Please e-mail us with the description of the items including
the manufacturer, condition of the item and the problems to be repaired.
Humidor Regulator Replacement
The Cigar Inn sells replacement regulators for the The Cigar Inn, humidors.
The typical useful life of the The Cigar Inn regulator is 8 to 10 years.
humidor regulators have a typical
useful life of 5 years. Simply e-mail us for instructions on replace-ment
procedures for these products.
© 2004, The Cigar Inn, Inc., New York